ABOUT FT SOLUTIONS
Professional IT Services & Technology Consulting in Miami
If we could describe the business relationship we have with our clients in one word, it would be TRUST.
We gained their trust by being there for them every step of the way (24/7), proactively helping them to grow, and by providing the stress-free IT support they need.
We want to support your business for the long run. We do not look for a ‘quick win’ and we know that choosing an IT provider is a big decision, so take your time. Get to know us better and feel free to contact us when YOU are ready.
- We provide to our team ongoing structured training, along with the best tools, support, processes, and leadership.
- Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
- We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
- FT Solutions works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
The Right Choice for your Business
FT Solutions best managed service provider for small and mid-sized organizations, with hundreds of end users supported across our customers, FT Solutions has the experience and capability to deliver comprehensive managed services, support, and technology to your organization. We employ Miami’s best technical, customer service and account management people, and we’re constantly investing in world class technology to ensure our solutions are the most reliable, cost effective, and efficient available.
Seek first to understand
We seek first to understand, before we do anything else. It is only through listening that we know we’re working on the right things. We read the question, we understand the instruction, and we take the time to clarify if we’re not sure.
Call it out.
We have the courage to voice our opinions openly, transparently and without politics. We know how to disagree in a respectful and productive way. We hold each other accountable for our commitments, and we’re comfortable asking for help
We find a way to succeed where others fail by collaborating with our team and our customers. By working together, we can be agile, smart, experienced, and innovative. We don’t get stuck behind obstacles, and we celebrate our successes together.
We proactively seek to simplify our work and the work of our customers. We do not accept complexity, and we are not satisfied with the status-quo. We remove hurdles, we streamline processes, and we work smarter not harder.
Wow the customer.
We are genuinely interested in our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target, it’s about making connections and building valuable, long-lasting commercial relationships.
Strive to be fair.
We believe that all agreements should be mutually beneficial. We are always fair to our customers and colleagues, and we expect them to be fair to us. We initiate difficult conversations when required, in order to promote and ensure fairness.
Never stop growing.
We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve.
FOCUSED ON YOUR BUSINESS
- We maintain an average 99.999% customer satisfaction rating by focusing on what matters to your business. We support your business any day, any time, any place, to improve your IT systems and processes.
NO "ACCOUNT MANAGERS"
- From your first point of contact with us, up to becoming one of our clients, you won't speak with a single sales person - simply because we don't hire any. Our directors personally do all of that.
WE TAKE RESPONSIBILITY
- From the moment you take up any of our IT services, we take a 360° ownership on anything related to that service, so you can stop thinking about iT and start focusing on your business and customers.